This Grievance Redressal Policy is issued by Uttam Singh Bais, a Research Analyst registered with Securities and Exchange Board of India.

SEBI Registration Number: INH000011255

The purpose of this policy is to ensure that investor complaints are handled efficiently, transparently, and within the timelines prescribed by regulatory authorities.

1. Objective

The objective of this policy is:

To provide investors with an efficient grievance redressal mechanism
To ensure fair and transparent handling of complaints
To resolve investor complaints within reasonable timelines

2. Types of Complaints

Investors may raise complaints related to:

Research services
Subscription issues
Payment related matters
Service quality
Communication issues

3. Complaint Submission Process

Clients can submit complaints through the following channels:

Email: info@primeresearch.co.in
Phone: +91 8982276488

Postal Address:
Uttam Singh Bais
2nd Floor Shri TMD Complex
Rewa Road, Satna
Madhya Pradesh

The complaint should include:

Client name
Registered mobile number
Email ID
Description of the issue

4. Complaint Resolution Timeline

The complaint handling process follows the timeline below:

Complaint acknowledgement — Within 2 working days
Resolution of complaint — Within 30 working days

5. Escalation Mechanism

If the complaint is not resolved satisfactorily, the investor may escalate the complaint to SEBI through the SCORES (SEBI Complaints Redress System) platform.

6. Record Maintenance

All complaints received from investors will be recorded and maintained for regulatory compliance purposes.

7. Contact Details

Research Analyst: Uttam Singh Bais
SEBI Registration No.: INH000011255

Office Address:
2nd Floor Shri TMD Complex
Rewa Road, Satna
Madhya Pradesh